Service usage charges are incurred when a member joins a project for the first time. However, members who join the project after being invited for the first time are given coupons to use. The vouchers can be used until the balance reaches zero during the trial period.

Usage fees for the Mammoth Project are paid a month in advance. For example, if a newly-invited member starts their paid usage from the 10th of the month, the fees will reflect the number of members on the 10th starting from the following month.

The Project Owner pays the services fees for every member in the Mammoth Project.
For example, if the members are A, B, and C, and A is the owner, the fees will be 1,500 yen (plus tax), for unlimited projects and data usage. However, please be aware that if B or C becomes an owner, then they will incur additional fees, despite being members. A corporate contract is recommended if you have multiple owners in the organization and would like to have a combined invoice. Please apply here for a corporate contract.

A coupon can be used instead of the service charge. Each member is given a 1,000 yen coupon when they join after being invited for the first time. Coupons are automatically used. An email about payments will be sent out upon the balance of the coupon reaching zero.

Only one coupon is issued for every email address.

Generally, payments by credit card are accepted on a monthly basis. Corporate contractors can pay an annual fee via bank transfer. In this instance, a 10 percent discount is given after subtracting the balance of coupons. Contact us here for a quote.

While your credit card details are entered on the Account Settings screen of the Mammoth Project, these details are sent directly to the billing service and are not stored on the Mammoth Project. Strict safety measures are carried out and, if there is an incident, your credit card details will not be leaked.

Receipts and billing information can be found on the accounts screen to the top right of the menu after logging in.

When using within an organization, a single person can be allocated to pay if there are multiple owners. This is known as a corporate contract. Contact us here for more information about corporate contracts.

The private cloud is available for projects of companies with strict security requirements, and can be used to restrict access (IP address restriction/VPN) by creating an exclusive instance. You can also transfer over to this from the standard plan. See here for further information.

Yes, you can transfer your data over to the private cloud from the standard plan.

As the Mammoth Project fees are paid in advance, you can cancel your membership or continue as is if you wish to stop using the service.
Fee payments for incurred charges are only carried out once a credit card has been registered. Payment is not required if a credit card has not been registered. The service will be suspended after one month if a credit card has not been registered by the payment date.
Service charges are also incurred when the coupon, that is distributed upon inviting a member, has been completely used.
Please contact us here if you are a corporate customer who requires a trial period.

• 1. Standard online service
  • – Usage of the standard online version (login via ID/password)
  • a. 500 yen/mon/member paid via credit card
  • b. Number of licenses x 500 yen x 12 months paid in a lump sum via bank transfer (10 percent discount off total price)
• 　　　

• 2. On-Premise version (server installation)
  • – 360,000 yen (includes up to 150 licenses, annual fee) + installation fee of 50,000 yen + travel expenses (if necessary
    )
    • – Your company is responsible for hardware set up, server running, and updating of functions (updating through update files).

　　　

• 3. Private cloud version
  • – 600,000 yen (includes up to 150 licenses, annual fee)
    • – A plan for your company to use the Mammoth Project via AWS.
    • – Operation fees include initial set up, server running, and updating of functions.

If you are a corporate contractor, please contact us here to arrange for credit card payments. The filling out of documents and other processes are not required.

Yes. Invoices can be issued or automatic payment via credit card can be selected.
Please contact us here if you wish to have invoices issued.

An additional fee is incurred if the project owner changes (even if they are a member), when there are multiple projects being implemented within a team.
A corporate contract is recommended if you have multiple owners in the organization and would like to have a combined invoice.

There is an additional fee for every project owner in standard usage.
As such, for example, if A, B, and C are three different members, and both A and B are project owners, then doubled fees will be incurred, despite both of them being members.
Registering as a corporate member makes all fees uniform, even if there are different owners (payment for 3 members for the aforementioned example).
For corporate customers using the service the cost is 500 yen for every unique account (the total number of email addresses), even if there are multiple owners.

Please contact us here to increase the number of licenses.

Please contact us here first. We will provide you with any information you require.

You can manage licenses through the corporate organization license management function we provide to the contractor’s account.

Yes, if all restrictions are set to “view only” for a project then it will be excluded from billing.

NPOs/NGOs (non-profit organizations), start-ups founded within the last 3 years, and usage for educational purposes (for teaching, university research, PTA activities, etc.) can use the service at no cost. There are no function restrictions. Please contact us here with the following information.

Email address of the contractor

Name of the organization and information about ongoing activities (please include a link to the official website or other information that explains said activities)

Member charges are also free. There are no maximum restrictions.

The newest updated versions of Google Chrome/Firefox. While it can be used in other browsers, functions such as task board and project maps may not work properly.

Yes, the service can be used via browser login. Only the task list and calendar task functions can be used on smartphones. All functions can be used on tablets. The iOS/Android apps are currently under development.

Yes. For projects of companies with strict security requirements, there is the on-site version that is installed directly onto your company’s server, and the private cloud version that can be used to restrict access through VPN or IP addresses by creating an exclusive instance. See here for further information.

Fill out this form with any questions etc. to send through to us. Responses are generally given within 24 hours. Phone: +8190-9349-4951 (direct line to CEO Hashimoto). Please feel free to contact us.

Please check to see if the emails are in the spam folder. There is a possibility that delivery has been restricted by the spam filter of the receiver’s mail server or mail client.
If the emails cannot be found, try sending the email again through “Resend Account Confirmation Email” on the login screen.
There may be issues in email delivery due to misspellings of registered email addresses. Please contact us here if the cause of the issue cannot be found.

Notifications are sent to the email address(es) registered through “select recipient” on the top portion of the comment when posting to a discussion.
Notifications can be sent after posting through “add notification recipient”.
A summary notification email can also be sent to those who aren’t recipients to the message as long as the project notification frequency is not set to OFF.
This can be found by selecting “Notification Settings” in the top-right portion of Account Settings in the header.

The switch Google account option is always displayed when using Google Chrome. When using other browsers, such as Safari, you will be automatically logged into the Google account you are currently logged into; the login screen will be displayed if you are not logged in.
Please refer to the below site for more information.
Use your Google Account on your iPhone or iPad – Google Account Help
https://support.google.com/accounts/answer/6390156?hl=en

Select “Cancel Membership” from “User Preferences” in “Account Settings”.
When a Project Owner cancels their membership, all members are automatically no longer able to access corresponding projects.

Please contact us if you require receipts or invoices after canceling your membership.

Yes, charges will be stopped when you cancel your membership.

Projects with only 1 member are not billed, as such, you will stop being billed as of the next billing date.